FREQUENTLY ASKED QUESTIONS

DOES CUCUMBER ORGANICS PROVIDE ONLY CUCUMBER RELATED PRODUCTS?

Not at all! We go by the name 'Cucumber Organics’. Our products are based on ingenious organic ingredients procured from around the world.

DOES CUCUMBER ORGANICS HAVE ANY SKIN FAIRNESS PRODUCTS?

We believe that every skin color is beautiful on its own, the way nature intended it to be. Nobody asks for products to get a darker skin color (not to be confused with tan) as it is an unfortunate stereotype that fair skin color alone is beautiful.

Most importantly, our products are healing products and are intended to cure issues like acne, spots, uneven tone, allergies etc.

We want every individual to look beautiful and feel comfortable in their own skin. So we do not endorse fairness products.

WHAT IS YOUR USP?

No Artificial Chemicals, No Preservatives and No Artificial Ingredients is our USP.

Cucumber Organics provides organic skin healing products which are handmade and can also be customized as per the customers' needs. Customers most often get confused between the words - organic and fully organic. Some products in the market are organic (ingredients are organic) but they still contain added preservatives, artificial colors & fragrances which makes them partly organic. But for us, Organic means No artificial preservatives, and chemicals, not even any artificial scent or coloring. In other words, completely, unreservedly, fully organic.

ANY PLANS TO GET INTO MAKING ORGANIC/NATURAL HOME CARE & PET CARE PRODUCTS?

Yes! We are currently in the pre-launch phase of some of our Home Care products like our surface cleaner and detergent range, which needless to say, will be completely natural. As for our furry babies, as soon as our product research team wraps up the testing phase of our Pet Care range like pet hygiene & healing products, they will be available on our website.

WHAT IS THE RECOMMENDED AGE TO USE CO PRODUCTS?

8 Years to 70 Years. Our product research team has wisely chosen ingredients and oils which are effective and yet gentle on all kinds of skin, irrespective of age. A lot of our customers swear by our products like the CO Oatmeal Scrub & CO Lip Balm for their kids and the results are overwhelmingly positive. If you are still unsure, please consult with us through phone, email or chat with us on our website and we will help you through all your concerns.

ARE CO PRODUCTS SAFE FOR PREGNANT WOMEN AND NEW MOTHERS?

Each of our products comes with a Warning and Suitability section on the label, so please read carefully before selecting a product. You can always get in touch with us for further guidance. If a certain product is not suitable, we will be happy to customize it for you.

IF I AM ALLERGIC TO SOME INGREDIENTS CAN YOU EXCLUDE THEM FROM THE PRODUCTS ESPECIALLY FOR ME?

Yes, we can. We offer customization of our products to suit your requirements. All you have to do is get in touch with us through phone, email or chat with us on our website.

CAN YOU CUSTOMIZE A SPECIFIC PRODUCT FOR ME?

Yes, we can. Many of our products are already segregated on the basis of Skin Type and Skin Problem Type. In case you require further customization, do get in touch with us!

WHY DOESN’T CO ACCEPT CASH ON DELIVERY ORDERS?

We promise and assure fresh products to our customers. They are made-to-order once your order is placed. With COD, there are chances of the product being returned to us if the customer is not available. This uncertainty may compromise the quality of the product, due to over-exposure to heat, mishandling, etc. rendering it unfit for use by anyone. To avoid such situations, we do not take COD orders.

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?

Shelf life differs from product to product, and is indicated on the label of each product. Based on category, the maximum shelf life of our range, from the date of manufacturing is:

Dry Products: 3 Months* Liquid Products: 2 - 3 Months* Oil Based Products: 6 Months* *If stored/used as per instructions.

WHY DO YOU RECOMMEND TO BUY A BUNDLE INSTEAD OF INDIVIDUAL PRODUCTS?

Skin issues occur due to various reasons, with chemicals and preservatives present in commercial skin care products being one of the leading causes. For effective treatment, you need to break the cycle of repeated chemical exposure to your skin. For e.g. when you use our CO Anti-Acne Toner, it will definitely help control your acne. But if you apply a chemical-based moisturizer on top of it, you are exposing your skin to chemicals again, which may be causing the breakouts in the first place. This is why, during the course of treatment we ask customers to stop using any or all chemical-based products to ensure maximum benefits and optimal healing.

WHEN I USE YOUR PRODUCT, MY ACNE IS UNDER CONTROL BUT ONCE I STOP USING YOUR PRODUCT, IT REAPPEARS. WHY?

Our products are for curing & maintaining healthy skin, along with prevention of further problems. Skin care is a daily ritual! Just as you need to eat healthy food daily for good health, you need to use the right products combined with the right skin care routine on a daily basis since the skin is exposed to pollutants & chemicals every day.

Once the acne is cleared you should not stop using the product, as the product is what cured the acne in the first place and it is also an excellent preventive measure for future breakouts. Since your skin is prone to acne you will need to continue using it in order to prevent further recurrences.

WHY DOES CO PROVIDE PRODUCTS ON THE BASIS OF SKIN TYPE?

Nature has made everyone uniquely different, and we acknowledge and appreciate this fact. Each individual is unique, which makes their skin type and requirements unique. Therefore, we curate products based on different skin types and its own special requirements.

WHAT DO YOU MEAN BY ‘CURATED’ PRODUCTS?

Curated products are niche, unique products that provide customers with something distinctive. Curated products are neither commonly found nor offered by other retailers in the market.

CO products are exclusively curated as they are completely Organic, and have No artificial chemicals, Preservatives or Artificial ingredients at all. Plus, we have uniquely customized the products for specific skin types & issues, making them exclusively suitable for you.

DO YOU CHARGE FOR CUSTOMIZING PRODUCTS?

Yes, we charge a nominal fee of INR 100/- per product for customization. If addition of any extra ingredient is required, then a nominal amount is charged for it.

HOW DO I GET A CONSULTATION WITH YOUR CURATOR?

You can write to us at knock_knock@cucumberorganics.com to request a consult. Once the nominal fee of INR 200/- per consult is paid and the consult is confirmed, our curator will get in touch with you.

DO YOU HAVE ANY OFFLINE STORES?

As of now we do not. You can, however, subscribe to our newsletter through our website and stay.